Reference

How We Protect Your Information

We collect what we need to run your account, verify wallet transactions and keep the lobby accessible. This policy covers what data we gather when you deposit through bKash, Nagad or Rocket, how we store it and who we share it with when required…

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joay 9 How We Protect Your Information
PRIVACY CONTACT

Reach Us About Data Requests

If you want to review what information we hold, correct an outdated mobile number or request account deletion, our support team handles privacy queries through the same channels we use for wallet and game issues. Response times match our standard support window and you will need your registered phone number to verify identity before we process data requests.

Live Chat Open the chat widget in the lower right corner of any page, select the data-request category and provide your registered mobile number so the agent can pull your account profile securely.
Email Support Send your data access or deletion request to our support email address along with the mobile number tied to your account so we can verify ownership before releasing information.
Account Settings Log in and navigate to the privacy section under account settings to download a summary of your stored data, update contact preferences or revoke marketing consent with one click.
DATA SAFEGUARDS

How We Secure Your Information

We encrypt wallet identifiers and login credentials at rest using industry-standard algorithms, restrict database access to operations staff who need it for payment reconciliation and run quarterly audits to check for unauthorized data exports. Session cookies expire after thirty minutes of inactivity so shared devices do not leak account access. Below are the specific measures that protect your privacy across registration, deposits and game play.

Encrypted Storage

Your bKash, Nagad and Rocket account numbers are hashed before being written to our transaction database so even internal staff cannot read the full identifier without decryption keys held separately.

Cookie Controls

Essential cookies keep you logged in and remember your language preference; analytics cookies track page load times and are optional — disable them in your browser settings without breaking core account functions.

Data Retention Limits

Marketing consent flags are purged ninety days after you opt out, inactive accounts are flagged for review after two years and transaction logs older than seven years are archived offline unless regulatory hold applies.

Access Request Process

Submit a data-access request through live chat or email with your registered mobile number; we verify ownership by sending an OTP to that number and deliver the report within fourteen business days as a PDF attachment.

Common Data Protection Questions

We ask for your mobile number, email address and date of birth to create your account. When you make your first bKash, Nagad or Rocket deposit we also log the wallet account identifier and transaction reference to match the payment to your balance.

Deposit and withdrawal logs are retained for seven years to comply with financial record-keeping standards. Game-play history and bet records follow the same retention period so we can resolve disputes or audit requests that surface years later.

Yes — log in and visit the privacy section under account settings to request a data export, or contact support with your registered mobile number. We send the report as a PDF within fourteen business days after verifying your identity via OTP.

We share the minimum data needed to process transactions and verify game outcomes. Payment processors receive your wallet account number to reconcile deposits; game studios see anonymized player IDs and bet amounts but not your name, email or phone number unless a dispute requires it.

Open any promotional email and click the unsubscribe link at the bottom, or log in and toggle off marketing consent in account settings. We remove you from the list within seventy-two hours and delete your consent flag after ninety days.

Transaction records and dispute logs remain in our archive for seven years as required by audit rules, but we anonymize your name, email and mobile number within thirty days of account closure so they cannot be traced back to you in routine reports.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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